These terms cover your use of the Tinkera website and any quote, order or purchase you make with us. Please read them before you buy. When you request a quote, place an order or use this website, you agree to these terms.

Tinkera is a business of Innovative Agricultural Engineering Pty Ltd (ABN 46 674 926 473), trading as Tinkera, of 1670 Coolamon Scenic Dr, Mullumbimby NSW 2482. In these terms, “Tinkera”, “we”, “us” and “our” mean Innovative Agricultural Engineering Pty Ltd. “You” means the person or business requesting a quote, placing an order or using the website.

If you have a question about these terms, email us at hello@tinkera.com.au.

1. About this website

We run this website to show you what we build and to help you get in touch. We do our best to keep product information, specifications and images accurate and up to date, but some details change as we improve our gear. Photos, renders and drawings are a guide and finished products may vary.

Nothing on this website is an offer to sell at a set price. Product information here is an invitation for you to request a quote, not a binding offer by us.

You may use this website for your own genuine, lawful purposes. You must not misuse it, interfere with how it works, or try to access parts of it you are not meant to.

2. Products and pricing

Our products are made to order or supplied as stocked accessories and spare parts. Availability is shown on each product page.

Prices shown on the website are in Australian dollars and include GST unless stated otherwise. Freight, delivery and any optional add-ons are quoted separately and are not included in the product price.

We may change our prices at any time. The price that applies to your order is the price set out in the written quote we give you, for as long as that quote is valid.

3. Quotes and orders

Because most of our gear is built to your requirements, we work from written quotes rather than online checkout.

A quote we give you is valid for 14 days from its date, unless we say otherwise in writing. After that, prices, specifications and lead times may change.

Your order is confirmed only when we have accepted it in writing and received any deposit we ask for. We may decline or cancel an order before it is confirmed, for example if we cannot supply the item, if there has been a pricing or description error, or if we are unable to verify your details.

Once we confirm your order, the specifications in that written confirmation are what we will build. Any change you ask for after that is subject to our agreement and may affect the price and lead time.

4. Payment

We will tell you the payment terms for your order in your quote or order confirmation. Unless we agree otherwise in writing:

a deposit of 50% is payable to confirm a made-to-order item and to start production, and
the balance is payable in full before delivery or collection.

We do not start building a made-to-order item until your deposit has cleared. Title to the goods stays with us until we have received payment in full. Risk in the goods passes to you on delivery or collection.

5. Delivery and freight

Lead times we give you are estimates, not guarantees. We will keep you updated and do our best to meet the timeframe in your order confirmation, but we are not liable for delays outside our reasonable control.

Freight for larger items is quoted separately and depends on the size of the item and where it is going. You are responsible for making sure the delivery site is accessible and that someone is available to receive and unload the item where unloading is your responsibility. Collection from us is available by arrangement.

6. Returns, cancellations and your consumer rights

Please read this section carefully, especially if you are ordering a made-to-order item.

6.1 Change of mind

We do not accept returns, exchanges or refunds for change of mind, or where you have ordered the wrong item or specification. Please check your quote and order confirmation carefully before you accept them, and ask us if anything is unclear.

6.2 Made-to-order and custom items

Our trailers, nesting boxes, feeders, mineral trailers, tractors, drinker skids and other built-to-order gear are made specifically for your order. Once production has begun, these items cannot be cancelled, returned or refunded, and any deposit you have paid is not refundable, except where you have rights under the Australian Consumer Law (see 6.3).

6.3 Your rights under the Australian Consumer Law

Nothing in these terms excludes, restricts or changes any right or guarantee you have under the Australian Consumer Law that cannot lawfully be excluded.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Among other things, our goods must be of acceptable quality, match their description, and be reasonably fit for any purpose we told you they would be fit for.

If a product has a problem:

For a major failure, you are entitled to choose a refund, a replacement or a repair, and to compensation for any other reasonably foreseeable loss or damage.
For a minor failure that can be put right, we may choose to repair the item, replace it or give you a refund.

A major failure is, broadly, one where you would not have bought the item had you known about the problem, or the item is significantly different from its description, or is unsafe, or cannot easily be fixed within a reasonable time.

To make a claim, email hello@tinkera.com.au with your order details and a description of the problem, along with photos if you can. We may ask you to return the item or make it available for inspection. Where you are entitled to a remedy under the Australian Consumer Law, we will cover reasonable costs of returning the item.

This section does not give you a right to return an item simply because you have changed your mind.

7. Warranty

We do not offer a separate manufacturer warranty on our products. This does not affect your rights under the Australian Consumer Law, which apply regardless of anything in these terms and cannot be excluded (see section 6.3).

Components supplied by third parties as part of your order, such as solar controllers, energisers and pumps, may carry their own manufacturer warranties. Where they do, we will pass on the details with your order.

8. Our liability

To the extent permitted by law, and subject to your rights under the Australian Consumer Law, we are not liable for any indirect or consequential loss, and our total liability for any claim connected with a product or these terms is limited, at our option, to repairing or replacing the product, resupplying it or paying the cost of doing so.

Nothing in these terms limits any liability that cannot lawfully be limited, including liability under the consumer guarantees in the Australian Consumer Law.

9. Intellectual property

All content on this website, including text, images, renders, drawings, designs, logos and the Tinkera name, is owned by or licensed to us and is protected by law. You may not copy, reproduce or use it for commercial purposes without our written permission.

Our product designs and the know-how behind them remain our property. Buying a product does not give you any right to reproduce or manufacture it.

10. Privacy

We handle your personal information in line with our Privacy Policy. By using this website or contacting us, you consent to us handling your information as set out in that policy.

11. Other websites and brands

Our website may link to other sites, including Oliver’s Hens and O’Leela Grass Fed Beef. We are not responsible for the content or practices of websites we do not control. Links are provided for your convenience only.

12. Changes to these terms

We may update these terms from time to time. The version published on this website at the time you request a quote or place an order is the version that applies to you. We recommend you check this page before you buy.

13. Governing law

These terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts able to hear appeals from them.

14. Contact us

Innovative Agricultural Engineering Pty Ltd trading as Tinkera
ABN 46 674 926 473
1670 Coolamon Scenic Dr, Mullumbimby NSW 2482
Email: hello@tinkera.com.au

Terms and Conditions